Shipping Policy
FREE GROUND SHIPPING ON ALL ORDERS OVER $150
ONLY $15 FLAT RATE SHIPPING ON ORDERS UNDER $150
Details
- In-stock Supplies/Apparel are considered separate than Special Order Apparel for shipping purposes; even though they may be billed on one invoice. In-stock Supplies/Apparel will ship from our Lubbock location and Special Order Apparel will ship from outside warehouses. Orders will need to be $150+ each to qualify for free shipping on both.
- Example 1: If you have $150 of supplies and $150 of special order apparel you will get free shipping on all items.
- Example 2: If you have $150 of special order apparel and $50 of supplies a single $15 charge will apply to ship supplies.
- Example 3: If you have $50 of special order apparel and $50 of supplies 2-$15 charges would apply.
- Local delivery and UPS/FedEx Ground only. COD and specialty shipping charges are not included.
- Orders must be ordered by 3:00 CST to qualify for same day shipping.
- Continental US only; AK and HI not included.
- Some restrictions may apply. Subject to change without notice.
Refused Shipments
- All refused shipments will incur a 20% restock fee and shipping charges.
- All charges associated with refused shipments must be settled before any further orders are shipped.
- Local orders will be kept on the shelf for 3 business days. After that time, the order will be restocked and a 20% restock fee will apply.
Claims
- Shortages, packing errors and claims due to factory defects MUST be reported within five days of receipt of goods.
Special Order Policy
- Orders can not be cancelled or revised after they are submitted.
- Special Orders must be placed by email or in writing.